FAQ
Repair
My computer won’t start—what should I do?#
There could be a number of reasons your computer won’t boot up, such as a faulty power supply, a damaged hard drive, corrupted system files, or motherboard issues. We will run a diagnostic to identify the cause and recommend the best repair option.
Do I need to upgrade my hardware to make my computer faster?#
Sometimes, upgrading certain components like adding more RAM, switching to a Solid-State Drive (SSD), or upgrading the graphics card can dramatically improve performance. We will assess your system’s needs and provide the most cost-effective solution to speed up your computer.
Can you fix a cracked or damaged laptop screen?#
Yes, we can replace cracked or damaged laptop screens with high-quality replacements. After inspecting your laptop, we’ll provide a quote for the repair and complete the replacement efficiently.
How much will it cost to repair my computer?#
The cost of a repair depends on the issue, the type of computer, and the parts required. We offer competitive pricing and will provide an estimate after diagnosing the problem. We’re committed to offering affordable solutions.
Can you help me upgrade my computer’s operating system (OS)?#
Yes! We can upgrade your operating system to the latest version, whether you’re moving from Windows 7 to Windows 10, Windows 11 or upgrading your Mac. We also support Linux too! We’ll make sure your system is compatible and back up your data before the upgrade.
My computer is overheating—what can I do?#
Overheating is typically caused by clogged fans, dust build-up, or thermal paste that has degraded. We can clean out the dust, replace thermal paste, and inspect the cooling system to help keep your computer running cool and prevent damage from overheating.
Do you only fix computers?#
No, we don’t just fix computers! While we specialize in computer repairs, we also offer a wide range of services for other devices, including smartphones, tablets, laptops, and even certain electronics like game consoles. Whether it’s a phone with a cracked screen, a laptop that won’t start, or a slow-running tablet, we are equipped to handle a variety of device repairs. We’re your one-stop shop for all things tech repair!
Data recovery
I accidentally deleted important files—can you help recover them?#
Absolutely! When files are deleted, they aren’t always permanently lost! We recommend stopping use of the device to prevent overwriting and bring it in for recovery as soon as possible.
Can you recover data from a broken or damaged hard drive?#
Yes, we offer advanced data recovery services for broken or damaged hard drives, including cases of physical damage or logical corruption. We use specialized tools to retrieve your valuable data in as many cases as possible.
How long does data recovery take?#
The time required for data recovery depends on the severity of the damage and the amount of data to be recovered. Simple recoveries can take as little as a few hours, while more complex cases may take several days. We will provide an estimated timeline after assessing your device.
Can you recover data from a damaged USB flash drive?#
Yes, we can recover data from damaged or corrupted USB drives. Whether the issue is physical damage, a corrupted file system, or accidental formatting, our recovery specialists will work to retrieve your important files.
Can you recover data from a water-damaged phone or laptop?#
Water damage can be tricky, but it’s not necessarily a lost cause. We can attempt to recover data from water-damaged phones, laptops, and other devices. The sooner you bring it in, the higher the chances of success. We’ll carefully inspect the device and assess the best course of action.
Will I get all of my lost data back?#
While we have a high success rate, we cannot guarantee 100% data recovery, especially in cases of severe physical damage. However, we will do everything possible to recover your important files and provide you with a detailed report on what we were able to recover.
How can I prevent data loss in the future?#
Regular backups are key to preventing data loss. We recommend using our data vault service or a couple of external drives for frequent backups. Additionally, keeping your software up to date and protecting your devices with antivirus programs can reduce the risk of data loss from malware or hardware failures.
Is my data secure with you?#
Absolutely! Your privacy and security are our top priorities. We are fully GDPR compliant so your data is handled with care and confidentiality throughout the recovery process. We do not share or access your data unless absolutely necessary for the recovery.